At Dhana Spices, customer satisfaction is important to us. If you are not satisfied with your purchase, please review our Return & Refund Policy below.

1. Eligibility for Returns

Due to the nature of grocery and food products, we do not accept returns for change of mind. Returns are only accepted if:

• The item received is damaged or defective
• The item is expired
• The incorrect item was supplied

2. Timeframe for Returns

Any issues must be reported within 48 hours of receiving your order. Claims made after this period may not be eligible for a refund or replacement.

3. Proof of Purchase

To process a return or refund, you must provide proof of purchase, such as an order confirmation or receipt.

4. Refunds

Once your claim is reviewed and approved, we will issue a refund to the original payment method used at checkout. Refund processing times may vary depending on your payment provider.

5. Replacements

Where applicable, we may offer a replacement item instead of a refund, subject to product availability.

6. Shipping Costs

Shipping fees are non-refundable unless the return is due to our error (damaged, defective, or incorrect items).

7. How to Request a Return

To request a return or refund, please contact us with your order details:

Dhana Spices
Email: info@dhanaspices.com.au.au
Phone: [Your Phone Number]

8. Consumer Rights

This policy operates in accordance with the Australian Consumer Law. Nothing in this policy limits your rights under the law.